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Forum Discussion
CMD31T not working with TWC
On 1/26/2016 I came home and the internet was not working. Called TWC tech support and they tried to fix the problem and could not. They stated that the CMD31T modem was the problem. They also sta...
Same thing happened to me. It's Saturday and cable interrupted since Wed. TW tech came out and said the problem is the Netgear modem. I called Netgear and because my warranty was expired, (approximately 22 mos) I would have to pay for an extended warranty to get the Netgear modem re-configured. As the Netgear rep said the modem is fine and working, just needed a re-configuration. I opted to buy a new Linksys modem which was cheaper than buying an extended warranty, online now and working fine. Evidently, something is going on with this model modem and TWC. I also asked if this had anything to do with TW becoming Spectrum. TW claim this will be a long marriage and services should be fine.