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Forum Discussion
COMCAST ACCESS network refused access to two CM500 NETGEAR July 22, 2020
CM500-100NAS was working for 1.5 years approx. @ 7:30am Comcast access was refused, all lights looked normal. I was working at home, have a layoff notice too. Comcast said my modem was bad. I had a B...
Seems like CC is not taking action rather then just blaming modems.
Ask for tech to come on site.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Thje comcast worked right away. The Netgear modem worked fine for 1,5 years.
The comcast modem has worked since July. How could it be the cable, etc?
I agree I probably need to get them onsite. I would rather get rid of this company!
Try the modem out at a different location to see if the modem work there. Like a friend, family...if the problems doesn't follow, then you'll know it's not the modem. If the problem does follow, the you'll know the modem is the problem.