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Forum Discussion

MMerhar's avatar
MMerhar
Aspirant
Nov 03, 2020

Comcast C7100V hanging/crashing

Yesterday morning I discovered my C7100V cable modem router was hung: no lights flashing, all connections failing with "no connection possible to that service."   Rebooted and discovered that this si...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 05, 2020

Ok, thanks for letting us know. Sounds like a faulty modem. 

 

Enjoy. :smileywink:

MMerhar's avatar
MMerhar
Aspirant
Nov 06, 2020
FURRYe38 wrote:

Ok, thanks for letting us know. Sounds like a faulty modem. 

 

Enjoy. :smileywink:

"Faulty", as in "acted identically to a new-in-box unit of the same model number, running the same software version."

 

So, in my humble opinion, if you believe that to be the case then the actual fault stems from a common element, as two possible examples  the software version it's running, or the architectural specs of the product itself that allows the whole thing to go unresponsive if some interface gets into an unexpected state. 

 

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 06, 2020

    Well something that NG support and pass to engineering to take a look at. 

    Something to let them know about.