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Paul_in_PA's avatar
Paul_in_PA
Aspirant
Aug 09, 2023

Comcast Cannot Access CM2050V

In January 2023 my CM2050V, purchased in May 2019, failed and I replaced it with the above.
I contacted Comcast when I caller ID would not show on my TVs. The automated support would not allow my to submit a report, because it said that they could not find a functioning modem. After several hours, I reached Advance Repair, who found that the feature was not turned on. When I asked about the modem, he replied that he could not find it, as well. He advised me to contact Netgear.
Is this a hardware problem or a Comcast problem? Thanks.

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 09, 2023

    If anything was in on the modem, would be on the modems web page at 192.168.100.1. 

    • Paul_in_PA's avatar
      Paul_in_PA
      Aspirant
      Aug 09, 2023

      Hi FURRYe38,

      Thank you for your prompt advice.

      I am not as technically skilled as you and do not understand it.  

      Thanks, again.