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Forum Discussion
Comcast Internet Intermittent Connectivity Issues
Hoping someone can help with my intermitent connectivity issues with Comcast / XFINITY. I have called Comcast numerous times over the past three months, and each time they have me unplug power to my...
What happes if you remove this splitter and directly connect the modem cable here. You may need a barrel conenctor to do this.
It's recommended to have a direct RG6 coax cable line from the ISP service box to the modem and not use any kind of splitter.
You can try and get a newer good quality splitter if needed, however may not change anything.
Need to use good quality RG6 coax cabling as well.
Need to get a tech onsite and have a good look at this as well.
Thanks for the suggestions. We have about a 50 foot run from the juntion box in the yard by the street where Comcast ran a single coax line up to the house. That is where they split it before it goes into the house (see attached photo). We have also been having reception problems with our Cable tv recently, so either the signal from Comcast isn't sufficient (which their phone support team claims is not the case, they said it was a faulty TV box that we need to bring in and swap), or the splitter is going bad (which I should know for sure by tomorrow when I get the new one). I could try disconnecting the splitter and put a barrel connector in to have a single line going to my cable modem. If the new splitter doesn't fix it, I'll try that to see if that helps (thinking about cancelling my TV subscription anyways, so this may be a valid reason to do so since Comcast isn't willing to come out to my house to check on the lines). I'll keep you posted on my progress. I really don't want to have to switch to Verizon FIOS, but I may not have a choice if I can't resolve this connectivity issue. Any chance it could be the Cable modem itself (CM500V)?
Make sure the signal on the line is good, then move to check out the modem. Modems depend on having good signal to process.
