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Forum Discussion
Comcast problem or C7500-100NAS problem?
Model: Netgear C7500-100NAS Firmware version V1.01.32 Hello all, I am having an issue with bad Internet connection from Comcast and they suggested that it was my brand new C7500's fault which d...
I suggest contacting your ISP and have them send a Tech to check your home connections and the connections in the area.
DarrenM
I see a crazy amount of uncorrectables on channel 21 and 22 which typically indicates a connection issue with the ISP do you have any t3 or t4 timeouts showing up in the logs of the modem?
DarrenM
Yes, I am getting some T3 timeout errors:
MDD message timeout;CM-MAC=08:02:8e:**:**:**;CMTS-MAC=00:01:5c:**:**:**;CM-QOS=1.1;CM-VER=3.0;
No Ranging Response received - T3 time-out;CM-MAC=08:02:8e:**:**:**;CMTS-MAC=00:01:5c:**:**:**;CM-QOS=1.0;CM-VER=3.0;
I suggest contacting your ISP and have them send a Tech to check your home connections and the connections in the area.
DarrenM
Looks like it was a Comcast problem after all. After getting a tech out they finally agreed that the problem was on their end. Thank you for your help!