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Comcast/Xfinity Says Hardware problem with CM1000 - Offshore Netgear support says "No Problem"
Netgear Existing Case # 29644403 (via phone call) Summary: Comcast/Xfinity technician says there's an issue with my CM1000 because of high TX power levels (see screenshots). However Netgear's of...
It is a possibility of a hardware issue but comparing it to the cable box may not be a great way to know or not since the cable box is less sensitive with the signal levels for it to work compared to a modem. But if you believe that the tech has done everything he can to fix the signal then you may want to work with Netgear support and get a RMA.
DarrenM
It is a possibility of a hardware issue but comparing it to the cable box may not be a great way to know or not since the cable box is less sensitive with the signal levels for it to work compared to a modem. But if you believe that the tech has done everything he can to fix the signal then you may want to work with Netgear support and get a RMA.
DarrenM
Ok, thanks Darren! I'll just swap it out to be sure... If the errors keep popping up, I can then go yell at someone at Comcast...