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Forum Discussion
Complaints contact info
Hi im after a complaints number as am getting nowhere with the support ,email,phone,or chat Thanks
my issue is that I cannot find a place to complain about the support i received. Can you give me a place to complain?
Yea can you provide me a case # you have and I will escalate it so someone will contact you.
DarrenM
43183095
Thank you!
but i still find it very interesting, that there is no answer to the question at hand. If other people want to lodge a complaint, they need to send you thier case number for you to escalate their case?
Did you ever get help? I can not get anyone to actually resolve the issue. They just a) transfer you multiple times or ask you to pay for phone support. I feel like there is no actual "customer service," and they are more trained in marketing and selling.
No, i did not. I really like the equipment, but their customer service has gone downhill since they implemented only 90 days of free phone support, and started using the philippines for support. I would never pay for support from the philippines, they are very poorly trained. My issue was with the circle app for which i paid for the subscription, and was told by circle that netgear handles the support for it, and should be trained. But none of them knew anything about it, and that is why i am getting rid of all my netgear devices, and will no longer sell them to my clients. Voting with my dollars, but unfortunately it will mean nothing to them. I can't understand how the think that a $500 router only deserves 90 days of phone support.
if you still need support, I would just attempt to try and resolve with email. I know it can be the worst, but likely your only way to get help.
good luck.