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ssmith77ad's avatar
ssmith77ad
Follower
May 08, 2020

Complaints contact info

Hi im after a complaints number as am getting nowhere with the support ,email,phone,or chat Thanks
viragagar's avatar
viragagar
Aspirant
Nov 05, 2020

Hi Netgear Team ,

 

Purchased this router-modem soemtime in Jan 2020 and speed was ok for inital days . Moment inital support got over , speed dropped drastically it took sometime to figure out its not a problem with XFINITY but Netgear reduces speed to trouble their customer's so that they are forced to choose their paid support plan or get new router-modem from them. 

 

This is against the policy and i highly condemn this . When i am on 200 MPBS XFNITY PLAN and my router-modem supports 200 MBPS , at least give me half of speed .

 

Netgear dont have right to reduce or lower my internet support that leaves my devastated and i feel like i am being cheated 

 

CASE# 43646330

Device Details - NETGEAR DOCSIS 3.0 8x4 N300 WiFi Cable Modem Router (C3000)

 

Please help me getting out fro this issue 

 

Regards

Virag