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GuyTeb's avatar
GuyTeb
Aspirant
Aug 11, 2017

Connection continually drops off

It doesn't seem to matter what I do resets etc. my router modem continuously drops connection varies times of the day. Very frustrating!

This website is frustrating too! Pages don't always load!

Troubleshooting

5 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 16, 2017

    Hello GuyTeb

     

    Are you seeing any timeouts in your modems logs?

     

    DarrenM

    • GuyTeb's avatar
      GuyTeb
      Aspirant
      Aug 16, 2017

      Hi Darren,

       

      thanks for asking!

       

      I don't see timeouts but I do keep seeing something called Ping of Death. It is coming from Port 0.

       

      i also get these messages: 

      [DoS attack: TCP- or UDP-based Port Scan] from 8.8.8.8, port 53 1 Wed Aug 16 13:46:46 2017 24.21.236.254:40844 8.8.8.8:53

       

      Any ideas?

  • GuyTeb's avatar
    GuyTeb
    Aspirant
    Aug 16, 2017

    Also you are right I looked further and found some timeout events like this one:

    Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:dc:77:c8;CMTS-MAC=00:9e:1e:59:35:5d;CM-QOS=1.1;CM-VER=3.0;

     

    Thanks for for your help!

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Aug 17, 2017

      You may want your ISP to send a tech to check things out.

       

      DarrenM

      • GuyTeb's avatar
        GuyTeb
        Aspirant
        Aug 17, 2017
        Thanks yes we have done that a couple of times with same result. So after reading more discussion here I am getting a new splitter and new cables and hope that this works. If not I may look at Motorola as an option. Comcast has checked signal strength throughout the house.
        Weird that this is a problem that seems to be associated with Netgear.