NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jonfox's avatar
jonfox
Aspirant
Apr 17, 2020

Connection Issues - Same IP Address

Hello Everyone   My family and I are struggling with interrupted connection issues.  I recently upgraded my internet speed with my internet service speed and bought this modem/router used on amazon...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 20, 2020

Have the ISP check the signal and line quality UP to the modem. 
Be sure there are not coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem.

Please try a factory reset and setup from scratch...

  • jonfox's avatar
    jonfox
    Aspirant
    Apr 26, 2020

    Thanks for your reply.  I have checked into the actions you mention (except the cable line quality) and the issue is still there.  I am having a service tech from the ISP (Spectrum) come out look at the cable line and splitter.  I'll post an update after the tech evaluates the situation.