NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Connection issues with c6250
My router is having intermittent connection issues. Periodically it'll just cut out and I won't have a connection for 5 minutes or so before it comes back. On the bottom, it's labeled as a Netgear AC...
Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Your logs are indicating a line issues.
The problem with the C6250 is that is only a 16x4 modem.
meaning it doesn't cover all the channels and modems like to switch between channels.
So it might look fine now, but not all of them might be.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, and moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISPs charge if the wiring issue is in the home. So this helps prevent this.
If that doesn't help, the ISP needs to check the line.
You might also check into upgrading at some point. The C6250 is getting older/slower/depreciated. Its coming up on time to upgrade to docsis 3.1 and a different router (prefer modem separate from the router in my experience).