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Forum Discussion
Connection problem
My son sent me his modem for us to use (he lives in Idaho and had been using it on his Sparklight account, which he has closed in order to use a fiber optics account elsewhere). We live in Jacksonvi...
Thank you for your reply. My son had me hold the reset button on the modem - I was not online with my ISP provider. I spent hours ad nauseum on the phone with Comcast and they still see the MAC address somewhere. I am hoping that it will take a couple of days for the company that my son used for his ISP to purge their system and then Comcast will not see it. I really, really do not want to go out and buy a new modem since this one is more than adequate. Comcast is going to call me back on Tuesday to see if the modem is available to add onto my account, so I need to get some patience. I will see if we need to follow your advice - right now I have had to disconnect that Netgear modem and reconnect the Comcast equipment.............I will try to update things when I hear back from Comcast and I will ask them about your suggestions as well. Thank you.
SparkLight should matter if they had the MAC address since its a different ISP service and isn't on CC system or releated. Odd that the MAC address isn't being seen on a different ISP service. I guess have your son contact Sparklight to have them remove the mac address from there system. Hopefully the modem doesn't have to be connected to there system to get removed. Shouldn't. I on SparkLight as well though I haven't tried using a modem on a different ISP system.
Hope something will get it working.