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Forum Discussion

purdue95's avatar
purdue95
Follower
May 11, 2018

Constant loosing internet

Are my power levels out of range? and how can I fix it if so?

NETGEAR Gateway C3700-100NAS

Acquire Downstream Channel 939000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File    
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
 
Provisioned Downstream and Upstream Throughput
Type Throughput
Downstream Provisioned Rate  
Upstream Provisioned Rate  
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 46 939000000 Hz 15.7 dBmV 40.8 dB 486 0
2 Locked QAM256 45 933000000 Hz 15.9 dBmV 41.3 dB 247 0
3 Locked QAM256 47 945000000 Hz 15.9 dBmV 40.9 dB 400 0
4 Locked QAM256 48 951000000 Hz 15.4 dBmV 40.9 dB 317 51
5 Locked QAM256 41 909000000 Hz 17.3 dBmV 41.9 dB 102 0
6 Locked QAM256 42 915000000 Hz 16.7 dBmV 41.5 dB 225 46
7 Locked QAM256 43 921000000 Hz 15.8 dBmV 40.9 dB 216 23
8 Locked QAM256 44 927000000 Hz 15.5 dBmV 40.7 dB 227 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 2560 Ksym/sec 19100000 Hz 41.2 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 23900000 Hz 42.5 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 30300000 Hz 44.2 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36700000 Hz 43.5 dBmV
Troubleshooting

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    May 14, 2018

    Yes your downstream levels are high they should be between -7 and 7 You could try to replace any splitters on your lines or remove them see if that improves anything if not you will need to contact your ISP and have them send a tech to check everything out.

     

    DarrenM