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Forum Discussion
Continuous Amber Upstream light
Model C6300v2 My modem was working flawlessly, all green lights, until 30 min ago, when I had to unplug it to see if I could connect my HP printer/scanner. Printer working; scanner stopped. I also h...
Interesting. I just started having the same problem on my C7000v2 modem/router on Spectrum's system which seemed to work fine for the first 2 or 3 weeks but now I'm wondering if there is a problem. The Upstream LED on the front panel of the device is amber instead of the expected green. I can reboot the device but inevitably within a day or two it will return to its amber color. It is not blinking.
The device's internal HTML support (192.168.0.1) doesn't show any malfunction that I'm aware of. It shows Cable connection as GOOD and the Advanced tab seems to indicate all normal functions. My speed performance is around 400 Mbps Down and about 10 Mbps Up. I can't really complain about the device's performance but the amber light tells me that something is not the way it should be.
One other thing that bothers me but I'm not enough of any kind of expert to know if this is normal and that is the amount of uncorrectables on the bonded downstream channels. See the attached image.
What's going on?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Baldy95307 wrote:
Interesting. I just started having the same problem on my C7000v2 modem/router on Spectrum's system which seemed to work fine for the first 2 or 3 weeks but now I'm wondering if there is a problem. The Upstream LED on the front panel of the device is amber instead of the expected green. I can reboot the device but inevitably within a day or two it will return to its amber color. It is not blinking.
The device's internal HTML support (192.168.0.1) doesn't show any malfunction that I'm aware of. It shows Cable connection as GOOD and the Advanced tab seems to indicate all normal functions. My speed performance is around 400 Mbps Down and about 10 Mbps Up. I can't really complain about the device's performance but the amber light tells me that something is not the way it should be.
One other thing that bothers me but I'm not enough of any kind of expert to know if this is normal and that is the amount of uncorrectables on the bonded downstream channels. See the attached image.
What's going on?
FURRYe38 wrote:Please post a copy and paste of the modems connection status page.
A copy was posted in my previous message showing the status after 1 week. I have since rebooted the device, the upstream light is green for now (probably will soon change to amber), and I am now posting the connection status after about 12 hours of service.
Power is a bit on the high side but with in specs.
You have some Correct and Un-correcables that should be zeros. I would check all ISP coax cable lines for kings and ensure that jack fittings are snug. Have the ISP check there side if needed.
What's the Events Log look like?
FURRYe38 wrote:<snip>
What's the Events Log look like?
Screen capture of Events Logs attached.
By the way, the other Log screen in the Admin section supposedly allows a user to view the entire log using the SEND LOG button at the bottom of the log. Pressing that button results in a small window that says "If you want to send an e-mail notice, turn on e-mail notification on the E-mail screen." Huh, what E-mail screen are they talking about?
