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DannyS22's avatar
DannyS22
Guide
Feb 23, 2023
Solved

Costco CAX30 Router

I got an email stating that my CAX30 router might have a problem connecting to the internet. I checked and had my traffic meter already cleared. I'm guessing that with that, I'm good. I have not had ...
  • FURRYe38's avatar
    FURRYe38
    Feb 27, 2023

    Correct. 

DannyS22's avatar
DannyS22
Guide
Apr 19, 2023

Thanks for the reply and help. Our house is 9 years old and there are no know splitters or any other connections from the street to the modem. We did have an unusual amount of rain, so there could be an issue at the street and the connection.  I supposedly have Xfinity's Gigabit plan with up to1000Mbps download and up to 20Mbps up. I get notices from Xfinity that I need to upgrade my modem "Your current device can't keep up with the latest speeds" but this NightHawk isn't that old and I'm happy with my current speeds. The reason I got the this unit it was on the Xfinity approved list. 

I see what I can get accomplished next.

THANKS again.

Danny

p.s. As a side note it seems that it takes some time for program app graphics on both our Android phones to load. My Samsung S20+ speed tests show 650Mbps down and 18Mbps up using Ookla's app. My Win 10 speed test show 560Mbps down and 18Mbps up from their web site. 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 19, 2023

Have the line checked to be sure.

 

And of v.12.2 doesn't seem to work after all this, downgrade back to v.11.2 and let's see what we find on the next FW update from NG. 

 

Be aware that some ISP will market or push marketing information to push customers into getting new equipment when they really don't need it. The CAX30 and 80 is fully supporting of a 1Gb ISP line. What I have and both my CAXs work with this tier.

 

Also XF has supposedly moved there speed tiers to 800Mpbs and 1.2Gb now and has stopped the 1Gb speed tier. This started last year I guess. This seems to effect some areas where the ISP has operations and some haven't moved the 1Gb tier off the list as I know of others that still have it and its working for them. Other users, the upgraded 1.2Gb speed has caused some problems between the ISP and some modems they use as some modems don't have WAN ports that support 1.2Gb speeds, nor do the LAN ports. aswell on most home class routers. So were seeing some issues here and there with these higher speed tiers with 1Gb ported modems. In most cases the user can have the ISP downgrade to the 800Mpbs package and good operation should continue here. NG is aware of the issues that are tied to this. 

 

 

 

 

  • DannyS22's avatar
    DannyS22
    Guide
    Apr 19, 2023

    Thanks for the reply and help.

    I show for in the Gateway Status;

    Hardware 1.01

    Firmware 1.4.11.2

    Cable Firmware 1.04.10

    I'll see if Xfinity will come check the line.

    Danny

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 19, 2023

    👍

  • DannyS22's avatar
    DannyS22
    Guide
    Apr 22, 2023

    SO since I'm not the smartest person, why would I have great doadload speed and yet my devices other than my PC take so long to load graphics, like images in Twitter or the game I play?

    Thanks for the help.

    Danny

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 23, 2023

    Can be due to the signal quality on the line. Again, suggestion recommended for the ISP to take a look at. 

  • DannyS22's avatar
    DannyS22
    Guide
    Apr 27, 2023

    So the technician found a splitter I didn't know there was. Here's the event log. Should I clear the log at some point?

    Thanks for the help.

    Danny

     

    Time   Priority            Description

    2023-04-27 13:30:47           Notice (6)       DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:32           Notice (6)       Honoring MDD; IP provisioning mode = IPv6

    2023-04-27 13:23:44           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

    2023-04-27 13:23:40           Critical (3)      No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    2023-04-27 13:23:32           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    2023-04-27 13:23:30           Critical (3)      SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    2023-04-27 13:23:19           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:29           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:34           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:29           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:30           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:24           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:34           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:24           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

    2023-04-15 09:23:29           Critical (3)      SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:29           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:24           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

    2023-04-15 09:20:51           Critical (3)      SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:35           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:29           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:02:36           Critical (3)      No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:02:32           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

    1970-01-01 00:00:31           Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 28, 2023

    Sure.

     

    Does the modem seem to be working better? 

  • DannyS22's avatar
    DannyS22
    Guide
    Apr 28, 2023

    Seems like so far. Our graphics are loading faster, which was one of our problems. 

    Should I doa refresh or rest on the logs?

    THANKS for your help.

    Danny

  • DannyS22's avatar
    DannyS22
    Guide
    Apr 30, 2023

    THANKS

    Danny