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Solved
Costco CAX30 Router
I got an email stating that my CAX30 router might have a problem connecting to the internet. I checked and had my traffic meter already cleared. I'm guessing that with that, I'm good. I have not had ...
Correct.
Have the line checked to be sure.
And of v.12.2 doesn't seem to work after all this, downgrade back to v.11.2 and let's see what we find on the next FW update from NG.
Be aware that some ISP will market or push marketing information to push customers into getting new equipment when they really don't need it. The CAX30 and 80 is fully supporting of a 1Gb ISP line. What I have and both my CAXs work with this tier.
Also XF has supposedly moved there speed tiers to 800Mpbs and 1.2Gb now and has stopped the 1Gb speed tier. This started last year I guess. This seems to effect some areas where the ISP has operations and some haven't moved the 1Gb tier off the list as I know of others that still have it and its working for them. Other users, the upgraded 1.2Gb speed has caused some problems between the ISP and some modems they use as some modems don't have WAN ports that support 1.2Gb speeds, nor do the LAN ports. aswell on most home class routers. So were seeing some issues here and there with these higher speed tiers with 1Gb ported modems. In most cases the user can have the ISP downgrade to the 800Mpbs package and good operation should continue here. NG is aware of the issues that are tied to this.
Thanks for the reply and help.
I show for in the Gateway Status;
Hardware 1.01
Firmware 1.4.11.2
Cable Firmware 1.04.10
I'll see if Xfinity will come check the line.
Danny
đź‘Ť
SO since I'm not the smartest person, why would I have great doadload speed and yet my devices other than my PC take so long to load graphics, like images in Twitter or the game I play?
Thanks for the help.
Danny
Can be due to the signal quality on the line. Again, suggestion recommended for the ISP to take a look at.
So the technician found a splitter I didn't know there was. Here's the event log. Should I clear the log at some point?
Thanks for the help.
Danny
Time Priority Description
2023-04-27 13:30:47 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:32 Notice (6) Honoring MDD; IP provisioning mode = IPv6
2023-04-27 13:23:44 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2023-04-27 13:23:40 Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
2023-04-27 13:23:32 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
2023-04-27 13:23:30 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
2023-04-27 13:23:19 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:29 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:34 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:29 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:30 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:34 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2023-04-15 09:23:29 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:29 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:24 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2023-04-15 09:20:51 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:35 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:29 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:02:36 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:02:32 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1970-01-01 00:00:31 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Sure.
Does the modem seem to be working better?
Seems like so far. Our graphics are loading faster, which was one of our problems.
Should I doa refresh or rest on the logs?
THANKS for your help.
Danny
Don't have too. Might save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡THANKS
Danny