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Forum Discussion
COX GigaBlast Nightmare with CM1000
I have a Netgear CM1000 Cable Modem connected to Cox. For two years, it has worked fine at 300Mps. Today, I ordered COX' GigaBlast service. They informed me the CM1000 is on their approved list - and...
I posted the screen. The cable modem is on V3.01.04 but Cox apparently wants V5.01. This is a WIndows 10 PC hardwired and the testing site I'm using is Cox's - which show up to 1 Gig
Here's what I'd try.
You're line needs a bit of optimizing. Your power figures/errors are a little out of sync.
1. Remove any splitters, amplifiers, attenuators, cheap cables, extended runs, kinked coax lines. Hook the modem up directly where the line enters the house. Rerun this same screen snip that you did.
2. contact cox again. I've had reps send the wrong configuration file before. Try talking to another rep to have them resend the configuration file/partition file.
3. If that doesn't work, have them check your line. You're power figures vary to much and have quite a few errros in them. Most are correctable ones but its still a lot.