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Forum Discussion
COX says to call Netgear - Netgear says to call COX
Hi team, Our Cox ISP FSE came to our house and determined that the connectivity problems were caused by our CM1200 modem. He recommended a firmware update. Ok great. But how do we update the f...
[quote]ALL Cable ISPs are responcible for updateing FW ON ALL cable modems. There NO user modems that users can udpate, sans CAX series which users can update the router side of this product. The modem side still requires the cable ISP to update the modems FW. No exceptions.[/quote]
Well, here in Mesa Arizona things are different. Cox ** DOES NOT ** push updates on 3rd party modems.
We've been down the rabbit hole of questioning our router(s) and devices(s), sorry. I trust our Cox FSE who showed us exactly what was going on at the modem. Forget the router. Our Netgear CM1200 could not lock on the downstream signal while his monitoring device had no problem whatsoever. We repeated the test several times, same result.
We own this modem and I think that we should be able to push our own updates, as Cox is telling us to do. So why is Netgear not allowing users to update? [Head scratcher].
So… we went with Cox Panoramic Wifi solution. We should have the hardware in a couple days. We are keeping our CM1200 for now until we get comparative test results with the Cox device.
Cox-Me-Nitgear wrote:
We own this modem and I think that we should be able to push our own updates, as Cox is telling us to do. So why is Netgear not allowing users to update? [Head scratcher].
I learn something every day. In general, cable ISP's do not let the owners/users of third party modems update the firmware. There is no means to update the firmware from within the user interface. I would want to know why the modem you purchased, that was presumably advertised as compatible with Cox, is not working on the Cox system. Also a question I would have is where would you get the firmware update?