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Forum Discussion
Critical Events in CM600 Event Log. What do they mean?
My XFINITY internet service has been dropping several times a day and then automatically recovers within 2 minutes. XFINITY keeps saying I need new cable modem. Bought new CM2000 and XFINITY bricked ...
Those tend to indicate line issues.
And you have errors in the line.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.