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Forum Discussion
Critical Events in CM600 Event Log. What do they mean?
My XFINITY internet service has been dropping several times a day and then automatically recovers within 2 minutes. XFINITY keeps saying I need new cable modem. Bought new CM2000 and XFINITY bricked ...
Those tend to indicate line issues.
And you have errors in the line.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
The coax has always been direct to modem from feed into house. No splitters or amplifiers ever on line. I have kinkless ethernet cables between modem & router and router & desktop. So should suspect outdoor coax issue? I did have new HVAC installed March 30 and notice orange cable on top of ground with lots if rain. Perhaps cable disturbed and now wet. Will schedule XFINITY tech to come check line.