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Forum Discussion
D6000 connection problems
On going network/internet connection problems with D6000 AC750 WiFi DSL Modem Router. Purchased because we finaly moved into the 20th century and now have a "smart TV". Trouble is the Modem Router is...
> [...] Why is it so difficult? [...]
That may depend on what's wrong.
> [...] Web site indicates A040A07DFBOE is an invalid serial number,
> because it only has 12 digits. It is what it is, [...]
What is not what it is?
> [...] and is taken from the back of the recently purchased router.
First, with twelve digits, it looks like a MAC address, not a serial
number. Second, "0" (zero) and "O" (letter) are different. Considering
that you've posted a question about a DSL modem+router in a "Cable
Modems & Routers" forum, your clerical accuracy is open to question.
I'd expect to see only "0" (zero), not "O" (letter), in either the MAC
address or the serial number.
> [...] the router indicates network connection not available.
How, exactly, does it indicate this? LED indicator? The router's
management Web interface? Have you checked with your ISP (or other DSL
vendor) to see if the fine-print DSL parameters look good from their
end? This stuff is actually complicated, and many problems are possible
in many places, but it's usually possible to get things to work.
> I am not a PC genius, [...]
The less you know, the more important it is accurately to report
actual actions and observations, rather than vague descriptions or
interpretations.
If you don't already have the User Manual for this thing, then visit
http://netgear.com/support , put in your model number, and look for
Documentation.