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Forum Discussion

trader98's avatar
trader98
Aspirant
Oct 13, 2016

Devices Not Connecting To 2.4ghz

  Model - C6300BD AC1900   I purchased this router today and while the 5.0 ghz works just fine so does the 2.4ghz with most devices.  However I have one device that will connect to the 2.4ghz whil...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Oct 13, 2016

Hello trader98

 

Does the device have a 5 Ghz wireless card in it may only be able to use 2.4 ghz.

 

DarrenM

  • trader98's avatar
    trader98
    Aspirant
    Oct 13, 2016

    No, I'm not able to see the 5ghz at all.  I see 2.4 and can connect if I turn off encryption.