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myrmidon009's avatar
myrmidon009
Aspirant
Sep 21, 2019
Solved

DNS Settings Grayed Out

I'm trying to change the DNS Settings on my cable gateway.  It's an AC1900/C6300BD wireless cable data gateway and my internet provider is Cox.  I have logged in using the address for the modem.  How...
  • myrmidon009's avatar
    myrmidon009
    Sep 24, 2019

    I gave Cox a call.  They said that that functionality is disabled on newer modems, and they cannot change it.  Also, all future modems will have the same functionality disabled.  It's time to switch to a new ISP.  Thank you for trying to work through this with me.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 23, 2019

Wondering if your ISP is making any configuration changes to your modem. Something to ask them about. 

myrmidon009's avatar
myrmidon009
Aspirant
Sep 24, 2019

I gave Cox a call.  They said that that functionality is disabled on newer modems, and they cannot change it.  Also, all future modems will have the same functionality disabled.  It's time to switch to a new ISP.  Thank you for trying to work through this with me.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 25, 2019

    Eeeks. Thanks for letting us know. I would go with a stand alone modem unit then connect up your own external wifi router.

    Good Luck. 

    myrmidon009 wrote:

    I gave Cox a call.  They said that that functionality is disabled on newer modems, and they cannot change it.  Also, all future modems will have the same functionality disabled.  It's time to switch to a new ISP.  Thank you for trying to work through this with me.