NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Does my firmware update automatically when I reboot?
I've tried everything in the Genie desktop and the iPhone Nighthawk apps to update my firmware. I'm not that far behind but my streaming cuts out every night and I think it's a firmware issue. An...
You have the C6250?
If so, its a modem/router combo device and the firmware is built into the provisioning from the ISP. Its not user updatable.
https://www.netgear.com/support/product/C6250.aspx
A few more details on your issue might help.
1. does it happen at the same time each night?
2. does it happen on all devices or just one?
3. do wired devices have issues or just wireless?
4. if its just during streaming, are your streaming devices on the 5ghz when streaming?
5. what speeds do you pay for?
6. what speed do you get on/at the devices having issues?
7. got a screen snip of the cable connections page and event logs.
Wow, this is incredibly thorough and helpful. Thank you!
According to the chart in the link I have the latest firmware.
1. does it happen at the same time each night?
At first I thought it did but I'm not positive. I'll make note and see and get back to you.
2. does it happen on all devices or just one?
It's never happened on my desktop or phone - just my Roku tv.
3. do wired devices have issues or just wireless?
The Roku tv is wired. At first I thought it was just incompatible with HBO, for example, as I've read online there are issues there. But it is happening on Netflix and other streaming channels, too, now.
4. if its just during streaming, are your streaming devices on the 5ghz when streaming?
I don't know where to specify that the tv connects through 5ghz.
5. what speeds do you pay for?
As of yesterday it was 100 gb(s or is it h?) but I just changed to 600. Do you think this will help?
6. what speed do you get on/at the devices having issues?
I don't know how to measure that on a tv/roku so I'm not sure.
7. got a screen snip of the cable connections page and event logs.
I will grab that next time I get the issue, along with the times of days.
Again, so many thanks for your consideration!!! I'm hoping the reboot will help but I suspect that's wishful thinking.
You should be able to do a network test on the roku to test speeds.
In terms of your speeds, it isn't worth it on that C6250 to upgrade to 600mbps. I don't believe comcast or any other ISP certifies it for anywhere close to those speeds. You'd have to check with the ISP on that but I believe its only up to 200mbps on comcast.
See what the cable connections page looks like.
And test a hardwired speedtest on the modem to see what you get wired into it with a pc/laptop
Last night's incident happened at 8:05 p.m. Here is an image of the issue.
I used to have 100 mpbs but they gave me 600 for the same price so I took it. Sounds like I can only use 200 and that's good to know. Good info. Thank you for everything! I will post the next notification when I receive it and I will try to run the Roku speed test if I can figure out how to do that.
I was happy it was only once! Usually it happens two or three times.