"Does not support Remote Access"

Does anyone know if the Netgear Genie android app is supposed to control remote access for the C7000?

 More details:

On my Moto E4 phone I am using the android Netgear Genie app: version 3.1.36

My C7000 router firmware is: V1.01.23

The app does allow me to monitor and control nearly all other functions listed in the app when I am at home at my phone is connected to router via wifi.

It is the remote access feature that I can't get to work.

I also notice that the app will not let me register the router, get "registered failed" message.

Beyond that the app works fine.

Is there a tutorial somewhere that provides step-by-step instructions for using remote access via android Genie app?

Specifically the problem I having is as follows:

In the android Genie app, I see two ways to enable the remote access feature.

1) From the main menu (blue & white screen) /remote access icon I get ot a screen with a "remote access" slider.  When I attempt to slide the button to enable remote access, I get the mesage: "Does not support Remote Access"

2) From another menu (tap on my account name, get to the 3 lines menu, (black & white screen text screen) there is a "remote access" option, that leads to a Netegar sign in screen.  That leads to another screen and I am asked to select the router, but the C7000 is not listed (nor is anything listed) in the Device list.

So two dead ends.

Buttom line: It isn't clear to me if there additional setup steps I need to do to fully enable remote access or if the android Genie app isn't compatible with C7000 router.

Any suggestions?

Biz