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Forum Discussion

sam_len's avatar
sam_len
Aspirant
Jun 08, 2022

Downstream and upstream channel issue; router offline

Hi I have xfinity internet and recently the connection has been very intermittent. The upstream light is either amber or blinking. My logs are attached. Can someone take a look and advise? Thanks!
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 09, 2022

Not much to go on when we don't have a NG model # or product reference to what your referring to. 

Is this a cable modem or gateway router? 

 

 

  • sam_len's avatar
    sam_len
    Aspirant
    Jun 09, 2022
    Sorry about that. I have this.
    NETGEAR - Nighthawk Dual-Band AC1900 Router with 24 x 8 DOCSIS 3.0 Cable Modem
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jun 09, 2022

      Please post a copy and paste of the modems connection status page now that it's up and running?

       

      Is this a C### series modem?

      • sam_len's avatar
        sam_len
        Aspirant
        Jun 09, 2022
        It’s not online. It’s been intermittent but now it just won’t connect and shows offline. It’s model: C7000-100NAS.