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Forum Discussion

sam_len's avatar
sam_len
Aspirant
Jun 08, 2022

Downstream and upstream channel issue; router offline

Hi I have xfinity internet and recently the connection has been very intermittent. The upstream light is either amber or blinking. My logs are attached. Can someone take a look and advise? Thanks!
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 09, 2022

Not much to go on when we don't have a NG model # or product reference to what your referring to. 

Is this a cable modem or gateway router? 

 

 

sam_len's avatar
sam_len
Aspirant
Jun 09, 2022
Sorry about that. I have this.
NETGEAR - Nighthawk Dual-Band AC1900 Router with 24 x 8 DOCSIS 3.0 Cable Modem
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 09, 2022

    Please post a copy and paste of the modems connection status page now that it's up and running?

     

    Is this a C### series modem?

    • sam_len's avatar
      sam_len
      Aspirant
      Jun 09, 2022
      It’s not online. It’s been intermittent but now it just won’t connect and shows offline. It’s model: C7000-100NAS.
      • sam_len's avatar
        sam_len
        Aspirant
        Jun 09, 2022
        Startup Procedure
        Procedure Status Comment
        Acquire Downstream Channel 0 Hz Not Locked
        Connectivity State In Progress Not Synchronized
        Boot State In Progress Unknown
        Security Disabled Disabled
        IP Provisioning Mode In Progress Unknown

        Downstream Bonded Channels (Partial Service)
        Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
        1 Locked QAM256 0 549000000 Hz -13.4 dBmV 36.9 dB 0 0
        2 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        3 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        4 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        9 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        10 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        11 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        12 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        13 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        14 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        15 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        16 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        17 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        18 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        19 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        20 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        21 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        22 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        23 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
        24 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

        Upstream Bonded Channels
        Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
        1 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
        2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
        3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
        4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
        5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
        6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
        7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
        8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV