Downstream blinking - NETGEAR nighthawk CM1200

Question

My internet works but the downstream keeps blinking and I am getting packet loss whenever I watch a stream or play games. It works with 0 packet loss for awhile then sometimes it goes to 20% packet loss. I have provided some downstream info below.

FURRYe38 · Answer

Please post a copy and paste of the modems event log page.https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
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You have lots of correctables and un-correctables that should be zero's.
Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Start with removing any amplifiers, signal attenuators, or splitters from the coax.From there check the line for kinks, damage, moisture in the line.Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

Sprusse · Answer

Hi FurrYe38,I appreciate the time you are spending to assist with my issue. Here are the event logs below.&nbsp;&nbsp;&nbsp;&nbsp;

FURRYe38 · Answer

Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP.&nbsp;Indicates a signal issue on the ISP line up to the modem.

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Downstream blinking - NETGEAR nighthawk CM1200

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