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sfgh46's avatar
sfgh46
Aspirant
Apr 28, 2023

Downstream Flashes

Downstream starts flashing every couple of weeks.  Only have 1/5 internet speed, then eventually no internet when this happens.  Reboot used to work, not anymore.  Attached are modem logs.   Let me k...
plemans's avatar
plemans
Guru - Experienced User
Apr 28, 2023

Your logs indicate line issues. 

Do you have a screensnip of the cable connections page? 

 

Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.

sfgh46's avatar
sfgh46
Aspirant
Apr 29, 2023

Thanks for the help!  Just one new rg6 coax connected directly to isp coax, then run through wall connected directly to modem.     Here is other info you asked for?