NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jashley62134's avatar
jashley62134
Aspirant
Jul 05, 2017
Solved

droid cell phone will not connect to wifi

I just installed this 2 weeks ago.  Computer works fine on it.  A cheap cell phone from Freedompop - Motorola phone - connects to the wifi and I can call my Vonage phone here in the house with it.  I...
  • jashley62134's avatar
    jashley62134
    Jul 14, 2017

    After much redoing the wifi and network at home, and chatting for hours with Cricket on why this phone won't use the wifi to call out - I speak to a manager in Cricket.  She starts researching it, starts calling corporate and asking them about it all and finds out that Cricket does not support WiFi calling!!!  How could none of the support people or customer service people not know this?  The phone is capable of wifi calling, but Cricket isn't?  So pissed because the web site says wifi.  But when I said this was fraudulent advertising, the manager said "It technocally doesn't state wifi CALLING."  What a rip off.

     

    So the phone worked fine.  Netgear worked fine.  Even the cheap, no cost cell service from Freedompop works on the wifi.  But not the Cricket phone.

     

    Issue resolved.