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Forum Discussion
Dropping connections and fluctuating speeds
Hello, Hoping to get some explanations here as I am still trying to understand how it all works. I am an xfinity customer with a 50 Mbps. I’ve had the Service for a year. After reading online revie...
Your logs are indicating line issues.
And your cable connections page is showing errors and to high of power in the line.
You should be between -7.5dbmv and 7.5dbmv and should be mostly error free. A few aren't a big deal.
Yours have power levels up to 12.3dbmv and quite a few errors.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
If you still have the power levels you're at, then you'd actually need to add a splitter back in to drop the power levels a bit. It might help with the errors to as having to high of power levels can cause errors.
- Thank you for the info. When I moved there was a splitter upstairs that I believe the previous owner used for cable tv. I disconnected it to use one for antenna tv and the other for the router. I will attempt to set up the router at the service drop behind the house.
You can plug it in there to check your signal but that's not where I'd leave it.
i'd put it on the line thats actually coming into the home. Just make sure that prior to that there isn't any splitters or anything.