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Forum Discussion
Dropping Internet and can’t connect to CM600
Time Priority Description 2022-01-07, 12:09:43 Error (4) Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=28:80:88:9e:0c:28;CMTS-MAC=00:01:5c:68:c8:58;CM-QOS=1.1;CM-VER=3.0; 2022-0...
What is the brand and model of the host wifi router connected to the modem?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853