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Forum Discussion
alexj319
Mar 09, 2020Guide
Dropping internet multiple times a day for a few minutes - Critical Logs Interpretation
Hi all, I have been struggling with this for the past few months. When my internet drops, neither the modem or the router show that there has been an interruption in service. I do know that power...
- Mar 10, 2020
if the new gateway doesn't change anything, your isp needs to check your line.
Your upstream power levels are a little high and you've got a few error in your signal.
plemans
Mar 09, 2020Guru - Experienced User
Also get a screen snip of the modem's connections page. it shows the connection back to the isp.
- alexj319Mar 09, 2020Guide
I do not know if it will confound things, but after the original post, I factory reset the modem again.
Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency <tabindex=-1>Startup Procedure</tabindex=-1>
Procedure Status Comment Acquire Downstream Channel 465000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enable BPI+ IP Provisioning Mode Honor MDD IPv6 only <tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked QAM256 8 465000000 Hz 3.2 dBmV 38.2 dB 171297351 0 0 2 Locked QAM256 9 471000000 Hz 3.2 dBmV 38.3 dB 171240487 0 0 3 Locked QAM256 10 477000000 Hz 3.4 dBmV 38.2 dB 171244134 0 0 4 Locked QAM256 11 483000000 Hz 3.3 dBmV 38.1 dB 171247255 0 0 5 Locked QAM256 12 489000000 Hz 3.4 dBmV 38.0 dB 171250613 0 0 6 Locked QAM256 13 495000000 Hz 3.5 dBmV 38.2 dB 171254787 0 0 7 Locked QAM256 14 519000000 Hz 3.8 dBmV 37.9 dB 171259271 0 0 8 Locked QAM256 15 525000000 Hz 3.7 dBmV 37.9 dB 171262507 0 0 9 Locked QAM256 16 531000000 Hz 3.8 dBmV 37.8 dB 171265878 0 0 10 Locked QAM256 17 537000000 Hz 3.9 dBmV 37.8 dB 171270047 0 0 11 Locked QAM256 18 543000000 Hz 4.3 dBmV 37.9 dB 171267892 0 0 12 Locked QAM256 19 549000000 Hz 4.2 dBmV 37.9 dB 171271593 0 0 13 Locked QAM256 20 555000000 Hz 4.4 dBmV 37.9 dB 171275647 0 0 14 Locked QAM256 21 561000000 Hz 4.5 dBmV 37.8 dB 171278819 0 0 15 Locked QAM256 22 567000000 Hz 4.4 dBmV 37.8 dB 171282754 0 0 16 Locked QAM256 23 573000000 Hz 4.6 dBmV 37.0 dB 171286464 0 0 17 Locked QAM256 24 579000000 Hz 4.6 dBmV 37.3 dB 171289921 0 0 18 Locked QAM256 25 585000000 Hz 4.7 dBmV 37.3 dB 171294051 0 0 19 Locked QAM256 26 591000000 Hz 5.1 dBmV 36.5 dB 171297933 0 0 20 Locked QAM256 27 597000000 Hz 5.3 dBmV 36.9 dB 171301694 0 0 21 Locked QAM256 28 603000000 Hz 5.2 dBmV 37.8 dB 171305274 0 0 22 Locked QAM256 29 609000000 Hz 5.1 dBmV 37.7 dB 171309094 0 0 23 Locked QAM256 30 615000000 Hz 5.3 dBmV 37.8 dB 171311834 0 0 24 Locked QAM256 31 621000000 Hz 5.4 dBmV 37.8 dB 171316251 0 0 25 Locked QAM256 32 627000000 Hz 5.7 dBmV 37.7 dB 171320433 0 0 26 Locked QAM256 33 633000000 Hz 5.6 dBmV 37.8 dB 171323223 0 0 27 Locked QAM256 34 639000000 Hz 5.0 dBmV 37.8 dB 171327704 0 0 28 Locked QAM256 35 645000000 Hz 5.0 dBmV 37.5 dB 171331399 0 0 29 Locked QAM256 36 651000000 Hz 5.1 dBmV 37.6 dB 171333273 0 0 30 Locked QAM256 37 657000000 Hz 5.0 dBmV 37.6 dB 171334956 0 0 31 Locked QAM256 38 663000000 Hz 5.0 dBmV 37.6 dB 171333886 0 0 32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 0 <tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power 1 Locked ATDMA 45 36500000 Hz 50.5 dBmV 2 Locked ATDMA 46 30100000 Hz 51.8 dBmV 3 Locked ATDMA 47 23700000 Hz 52.0 dBmV 4 Locked ATDMA 48 17300000 Hz 51.8 dBmV 5 Not Locked Unknown 0 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Hz 0.0 dBmV <tabindex=-1>Downstream OFDM Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0, 1, 2, 3 48 805000000 Hz 4.4 dBmV 35.3 dB 1168 ~ 2927 5559116 2925416 0 2 Not Locked 0 0 0 Hz 1.2 dBmV 0.0 dB 0 ~ 4095 0 0 0 <tabindex=-1>Upstream OFDMA Channels</tabindex=-1>
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked Unknown 0 0 Hz 0 dBmV 2 Not Locked Unknown 0 0 Hz 0 dBmV Current System Time: Mon Mar 09 10:43:42 2020 System Up Time: 1:05:55