NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
fd1
Nov 30, 2020Aspirant
Dropping of internet connection
In recent days my Cox cable internet connection has been lost a couple of times for a number of hours straight but both times it came right by itself. Cox is advising that there have been no known ou...
FURRYe38
Dec 02, 2020Guru - Experienced User
Any progress on this?
fd1 wrote:In recent days my Cox cable internet connection has been lost a couple of times for a number of hours straight but both times it came right by itself. Cox is advising that there have been no known outages and after various attempts of troubleshooting tonightt they say its a modem issue.
Rebooting of the modem/router hasn't helped so far but I notice in the event log that under the cable connection on the connectivity state line the comment is "Access Denied". The internet port screen is, beside the MAC details, completely empty. Any suggestions where this issue might lie as I am not ocnvinced this is a router issue.