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fd1's avatar
fd1
Aspirant
Nov 30, 2020

Dropping of internet connection

In recent days my Cox cable internet connection has been lost a couple of times for a number of hours straight but both times it came right by itself. Cox is advising that there have been no known ou...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 01, 2020

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853

fd1's avatar
fd1
Aspirant
Dec 14, 2020

FURRYe38 issue has been resolved by ISP after local troubleshooting. It appeared that the ISP's splitter on the outside of the property was faulty and was causing these increased levels.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 14, 2020

    Glad you got it fixed. Please mark your thread as solved, so others will know. 

    Enjoy.