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Forum Discussion

mjphillips's avatar
mjphillips
Aspirant
Apr 20, 2021

Drops internet connection if left for an hour

Hi, we're using a refurbed C7000-200NAB modem/router combo. (This was a replacement for an earlier C7000 that was having the same problem. I can't even find a phone number for Netgear support anymore...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 20, 2021

Does this happen with a different wired PC or laptop? 

Happen with any wifi devices connected as well? 

 

  • mjphillips's avatar
    mjphillips
    Aspirant
    Apr 20, 2021

    Thanks Furry...

    It seems to happen with one other computer that's left on sometimes. There are no wireless devices on the network. Hope this helps... tx

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 20, 2021

      I would check with the PCs Mfr for help, support and information regarding this. 

       

      • mjphillips's avatar
        mjphillips
        Aspirant
        Apr 20, 2021

        Thanks again. I did check with them when it was happening with the original router, but I guess I have some more leverage now. (Apple's "genius" pool seems to have become a bit diluted :-(

        Wish me luck! and thank you for the speedy responses!