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Forum Discussion
embedded web interface fails after week runtime
Have C3700-100NAS, currently running firmware V2.02.08 upgraded thru Comcast xFinity ISP. Can normally connect to unit's embedded web interface both thru default IP 192.168.0.1 and URL http://rou...
Finally after months of followup, finally received response from Netgear Support (Netgear Support Case #28684210) stating the following:
"I would like to inform you that the engineering already provided the firmware with the fix to Comcast and will be roll out this coming October."
Regards,
April
Expert ID: 8306
NETGEAR L2 Support Expert
After much back and forth between Netgear Support and Comcast Tier 3 tech support as to who, Netgear or Comcast, is responsible for pushing firmware update to end-users, received followup response from Netgear Support stating the following:
"We just received an update from Comcast general deployment will be within this week."
Regards,
John
Expert ID: 8312
NETGEAR L2 Support Expert
To test, this morning cold-booted my C3700, and during its POST appeared firmware update got downloaded. Now C3700 embedded web interface shows firmware version V2.02.16.
At least with Comcast xfinity ISP, you must power-cycle cable modem to force download of firmware update to end-user device.
Hopefully new firmware update will finally fix embedded web interface failure -- will update discussion with results after some period of uptime.