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bschmiedeler's avatar
bschmiedeler
Aspirant
Nov 23, 2019

End of my tether with this C7000 modem router

I have a Netgear C7000 Model Router.  It seemed to work fine until about 3 months ago, after that I had some serious issues with connections dropping, slow speeds, losing all connectiivty and having to turn the unit on and off.

 

I have called Spectrum 3 times, they have been out twice, posted at least once on this forum, once on the Spectrum forum. I have downloaded and read every manual for this model. I read an entire Take Control book on WiFi and Home Networking. I have read until my eyes bleed different posts and forums to try to understand and fix this issue.

 

I HAVE SPENT NO LESS THAN 50 HOURS ON THIS ISSUE. I AM NOT EXAGERATTING. IF I CANNOT RESOLVE THIS ISSUE TODAY, I AM WASTING NO MORE TIME ON THIS BRAND. THIS ROUTER GOES INTO THE TRASH AND I WILL BUY A MODEL FROM A DIFFERENT BRAND.

 

I have fixed every issue that I can find, and now things are MUCH better, but I am still having 2 issue. The first is that from time to time I cannot access certain web sites. I will access some sites fine but when I try to go to a random site the connection is very very slow or it fails altogther. I will have the same exprience on a different browser, and the same experience on a different device. Eventually the issue will resolve itself, althought at times it takes me rebooting the router/modem.

I have pasted a screen capture of data from Netspot to show signal strength and noise and so on.

The second issue is that when I review the logs I see lots of DoS attacks, seeming coming from random web sites. This was alarming. Netgear forums seemed to indicate that this is an error with the software - that the router reports ACKs and other things as DoS attacks, when they are not. This is infuriating, if true. 

 

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 24, 2019
    bschmiedeler wrote:

    I have pasted a screen capture of data from Netspot to show signal strength and noise and so on.

     

    Seems to have got lost in translation.

     

    Can you boil down your long sob story into stuff that you are trying to fix? We don't really need to know the life history.

     

    By the way, it may not matter, but you have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's impenetrable community structure.)

    If you need more help, you might get better and quicker replies, and find other answers, over in the appropriate section for your device:

    Cable Modems & Routers

     

    No need to repost there, unless you want to – that will just clutter up the place with duplicated messages – but you might find advice related to your hardware.

    I have asked the Netgear moderator to move your message.