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ThomasCruise100's avatar
ThomasCruise100
Tutor
Aug 26, 2024

"ERR_SSL_BAD_RECORD_MAC_ALERT" CAX80 cable/modem

On certain sites I constantly get "ERR_SSL_BAD_RECORD_MAC_ALERT", or  like today on BestBuy's website it would crash or error out as well with like error 404 content not found.  If I go to my parent...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 26, 2024

What browser are you using? 
Happens or seen in different browsers like MS-Edge, Firefox or Opera? 

Happens if you ethernet connect your PC to the modem? 

Happens with other devices with same site? 

 

Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.

 

Has a factory reset and setup from scratch been performed since last FW update?

  • ThomasCruise100's avatar
    ThomasCruise100
    Tutor
    Aug 26, 2024

    FURRYe38 

    I primarily use MS Edge. I tried Google Chrome and I got the same issue (to be fair Edge and Chrome use the same base chromium or w/e it is)

    The error does not occur if I connect via ethernet directly to router, only on my home wifi/router (other places I do not get error).

     

    I will test other devices at home in the next few days and report back.

    I have tried disabling various internet security/malware settings and programs to no avail. (again, why would it work at other places but not home wifi?)

     

    I just did a factory reset of the router and set up last night and still got the error.

     

     

      • ThomasCruise100's avatar
        ThomasCruise100
        Tutor
        Aug 29, 2024

        I am getting the same error on mobile. also noticing a lot of hic-ups in general using the internet with things like failure to upload images to sites, failure to upload video, sites not loading or taking very long to reload etc.

         

        Cable Diagnostic

        Status: Good

        Action: Your setup looks fine. If you are still experience an internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.

        Internet Access: Good

        Downstream Status: Good

        Downstream Power Level: Good

        Downstream SNR: Good

        Upstream Status: Good

        Upstream Power Level: Good


        Current time: Thu Aug 29 12:19:48 2024

        Startup Procedure
        Acquire Downstream Channel: 435 MHz Locked
        Connectivity State: OK Operational
        Boot State: OK Operational
        Security: Enabled BPI+


        Downstream Bonded Channels
        Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
        1 Locked 256 QAM 4 435000000 Hz 2.5 dBmV 44.6 dB 2074 749
        2 Locked 256 QAM 1 417000000 Hz 2.4 dBmV 44.5 dB 4 0
        3 Locked 256 QAM 2 423000000 Hz 2.3 dBmV 44.5 dB 9 0
        4 Locked 256 QAM 3 429000000 Hz 2.5 dBmV 44.5 dB 4 0
        5 Locked 256 QAM 5 441000000 Hz 2.3 dBmV 44.5 dB 5 0
        6 Locked 256 QAM 6 447000000 Hz 1.9 dBmV 44.2 dB 6 0
        7 Locked 256 QAM 7 453000000 Hz 1.6 dBmV 44.2 dB 17 0
        8 Locked 256 QAM 8 459000000 Hz 1.6 dBmV 44.1 dB 9 0
        9 Locked 256 QAM 9 465000000 Hz 1.6 dBmV 44.1 dB 6 0
        10 Locked 256 QAM 10 471000000 Hz 1.4 dBmV 42.9 dB 7 0
        11 Locked 256 QAM 11 477000000 Hz 1.6 dBmV 33.7 dB 54 0
        12 Locked 256 QAM 12 483000000 Hz 1.7 dBmV 34.7 dB 5 0
        13 Locked 256 QAM 13 489000000 Hz 1.5 dBmV 43.5 dB 77 0
        14 Locked 256 QAM 14 495000000 Hz 1.6 dBmV 43.1 dB 91 6
        15 Locked 256 QAM 15 507000000 Hz 1.9 dBmV 43.7 dB 2 0
        16 Locked 256 QAM 16 513000000 Hz 1.7 dBmV 43.1 dB 3 0
        17 Locked 256 QAM 17 519000000 Hz 1.8 dBmV 43.4 dB 9 0
        18 Locked 256 QAM 18 525000000 Hz 2 dBmV 44 dB 8 0
        19 Locked 256 QAM 19 531000000 Hz 1.9 dBmV 44 dB 46 5
        20 Locked 256 QAM 20 537000000 Hz 1.5 dBmV 43.8 dB 2 0
        21 Locked 256 QAM 21 543000000 Hz 1.7 dBmV 43.8 dB 0 0
        22 Locked 256 QAM 22 549000000 Hz 2.1 dBmV 44.1 dB 0 0
        23 Locked 256 QAM 23 555000000 Hz 2.2 dBmV 43.2 dB 0 0
        24 Locked 256 QAM 24 561000000 Hz 2.1 dBmV 43.6 dB 1 0
        25 Locked 256 QAM 25 567000000 Hz 1.8 dBmV 43.7 dB 11 0
        26 Locked 256 QAM 26 573000000 Hz 1.7 dBmV 38.3 dB 16 0
        27 Locked 256 QAM 27 579000000 Hz 1.7 dBmV 40.6 dB 9 0
        28 Locked 256 QAM 28 585000000 Hz 1.7 dBmV 35.7 dB 0 0
        29 Locked 256 QAM 29 591000000 Hz 1.9 dBmV 37.8 dB 0 0
        30 Locked 256 QAM 30 597000000 Hz 2.1 dBmV 38.2 dB 3 0
        31 Locked 256 QAM 31 603000000 Hz 1.9 dBmV 36 dB 7 0
        32 Locked 256 QAM 32 609000000 Hz 1.5 dBmV 38.8 dB 3 0


        Upstream Bonded Channels
        Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
        1 Locked ATDMA 1 5120 Ksym/sec 16400000 Hz 35.8 dBmV
        2 Locked ATDMA 2 5120 Ksym/sec 22800000 Hz 35.0 dBmV
        3 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 35.0 dBmV
        4 Locked ATDMA 4 5120 Ksym/sec 35600000 Hz 34.8 dBmV
        5 Locked ATDMA 5 2560 Ksym/sec 40400000 Hz 37.8 dBmV
        6 Locked ATDMA 6 2560 Ksym/sec 10400000 Hz 39.5 dBmV
        7 Not Locked Unknown 0 0 0 0.0
        8 Not Locked Unknown 0 0 0 0.0


        Downstream OFDM Channels
        Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
        1 Locked 0 ,1 ,2 ,3 193 805000000 Hz 3.28 dBmV 43.2 dB 1108 ~ 2987 2595037349 819525827 0
        2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0


        Upstream OFDMA Channels
        Channel LockedStatus ProfileID ChannelID Frequency Power
        1 Not Locked 0 0 0 Hz 0 dBmV
        2 Not Locked 0 0 0 Hz 0 dBmV


        Event Log
        Time Priority Description
        Tue Aug 27 17:24:32 2024 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Tue Aug 27 17:11:52 2024 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Tue Aug 27 17:10:13 2024 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Tue Aug 27 17:08:52 2024 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Tue Aug 27 17:08:07 2024 Notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Tue Aug 27 17:02:11 2024 Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Mon Aug 26 00:52:37 2024 Critical No Ranging Response received - T3 time-out;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Mon Aug 26 00:52:31 2024 Critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Mon Aug 26 00:52:31 2024 Notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Mon Aug 26 00:52:23 2024 Notice TLV-11 - unrecognized OID;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Thu Jan 1 00:03:03 1970 Notice Honoring MDD; IP provisioning mode = IPv6
        Thu Jan 1 00:03:00 1970 Critical No Ranging Response received - T3 time-out;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Thu Jan 1 00:02:42 1970 Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
        Thu Jan 1 00:01:05 1970 Warning Lost MDD Timeout;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
        Thu Jan 1 00:00:56 1970 Critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;

         

         

        Event Log

        TimePriorityDescription
        Tue Aug 27 17:24:32 2024Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Tue Aug 27 17:11:52 2024Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Tue Aug 27 17:10:13 2024Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Tue Aug 27 17:08:52 2024Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Tue Aug 27 17:08:07 2024Notice (6)CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Tue Aug 27 17:02:11 2024Notice (6)CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Mon Aug 26 00:52:37 2024Critical (3)No Ranging Response received - T3 time-out;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Mon Aug 26 00:52:31 2024Critical (3)SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Mon Aug 26 00:52:31 2024Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Mon Aug 26 00:52:23 2024Notice (6)TLV-11 - unrecognized OID;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Thu Jan 1 00:03:03 1970Notice (6)Honoring MDD; IP provisioning mode = IPv6
        Thu Jan 1 00:03:00 1970Critical (3)No Ranging Response received - T3 time-out;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:90:f0:1d:01:00;CM-QOS=1.1;CM-VER=3.1;
        Thu Jan 1 00:02:42 1970Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
        Thu Jan 1 00:01:05 1970Warning (5)Lost MDD Timeout;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
        Thu Jan 1 00:00:56 1970Critical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:18:65:2c:65:c3;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;