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Forum Discussion
Error: "Login failed. The router response timed out"
I am attempting to update firmware. My current version is 1.01.32. I'm not able to do it via mobile device.
I am trying to do it via desktop/ethernet connection. When I attempt to login to the...
> I am attempting to update firmware. [...]
On what?
> Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
That's a cable-TV modem+router. Only your ISP can update its
firmware.
> I am trying to do it via desktop/ethernet connection. [...]
What's your "desktop"?
> [...] When I attempt to login to the router, [...]
How, exactly? Some web browser? Using some URL?
> [...] I get "Login failed. The router response timed out"
What do the LED indicators on your device indicate?
Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation. Get the User Manual. Look for the LED
descriptions. Further reading might also be helpful.
- Yes, it's a nighthawk c7000 v1. My desktop is a HP. My ISP provider didn't provide the modem/router so they won't manage the device. I tried to update via nether software, web and mobile app (not compatible with remote managment.)
> Yes, it's a nighthawk c7000 v1.
Ok. Then only your ISP can update its firmware.
> [...] My desktop is a HP. [...]
I'll assume that that means some version of Windows.
> [...] My ISP provider [...]
Which is?
> [...] didn't provide the modem/router so they won't manage the device.
> [...]That doesn't matter. This complaint appears here repeatedly, and the
answer is always the same:https://kb.netgear.com/000036375
If your firmware is outdated, you cannot manually upgrade your
cable modem's or modem router's firmware. You must contact your
Internet service provider (ISP) to upgrade your firmware.> [...] I tried to update via nether software, web and mobile app (not
> compatible with remote managment.)I don't know what that means.