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craigkinsel's avatar
craigkinsel
Aspirant
May 28, 2021

errors on a few channels. Cox says it's the modem not their service. Ugh :(

I actually have the CM2000 Cable modem.   Cox says my modem is the issue. Not their service. I'm getting really high error counts on a few channels.   Rebooting the modem does not fix the issue. ...
craigkinsel's avatar
craigkinsel
Aspirant
May 28, 2021
craigkinsel's avatar
craigkinsel
Aspirant
May 28, 2021
  • craigkinsel's avatar
    craigkinsel
    Aspirant
    May 28, 2021
    • craigkinsel's avatar
      craigkinsel
      Aspirant
      May 28, 2021
      • craigkinsel's avatar
        craigkinsel
        Aspirant
        May 28, 2021

        Please post a copy and paste of the modems connection status page.
        Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
        Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
        Be sure your using good quality RG6 coax cable up to the modem. 
        Be sure to power OFF the modem for 1 minute them back ON.

         

        ISP says everything is fine (Cox - ugh)

         

        No splitters

         

        using the cables installed by Cox professional install. They are tight.

         

        Modem power cycled for 5 minutes.

         

        Error counts increasing every time I look.

         

        Craig