NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
DrFuguru
Jan 25, 2021Follower
Ethernet light flashing green
I purchased a new NETGEAR CM500 and an Asus RT-ax3000 on january 4th, 2021. I recently switched ISPs and my ISP is telling me with my cable internet that I'm getting my 200Mbps download as provisione...
FURRYe38
Jan 25, 2021Guru - Experienced User
Be sure to test a wired PC, use CAT6 cable, directly to the modem, with out the wifi router being in the mix first.
Try testing with a different wired PC to compare results, If the problem seems to follow, then,
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853