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Forum Discussion

paulrjacobs's avatar
paulrjacobs
Tutor
Dec 09, 2020

Ethernet Ports not working

I have a C7000v2.  Ethernet Port 1 is always green even if nothing is plugged into it.  I never show any device that's plugged into any of the ports under 'Wired' in 'Attached Devices' even with many...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 09, 2020

If you disconnect all wires including the coax cable, pull the power cord from the wall out late for 30 seconds then plug back in, does this change anything? 

paulrjacobs's avatar
paulrjacobs
Tutor
Dec 09, 2020

Worth a shot but no dice :-(

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 09, 2020

    with call cables disconnected, press the reset button for 15 seconds then release? 

    • paulrjacobs's avatar
      paulrjacobs
      Tutor
      Dec 10, 2020

      Why would this fix a green light on port 1 that stays on even when no cable is in the port?

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Dec 10, 2020

        Resets are known to be troubleshooting step. If this fails, you'll need to contact NG support to see what your options are.

         

        Good Luck.