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Forum Discussion
Experiencing packet loss and loss connection
Wed Sep 22 17:45:55 2021 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=28:80:88:b3:ac:f0;CMTS-MAC=00:01:5c:a6:46:59;CM-QOS=1.1;CM-VER=3.1;
Wed Sep 22 16...
do you also have a screen snip of the cable connections page?
The logs are indicating a line issue.
They don't always do the greatest job whent they check a line the first time.
And if they say it isn't a line issue, it could be a modem issue. You could always try renting one of theirs for a month. If it has issues, then they can't argue that its a modem issue.
So last night I responded to my thread with the cable connections page, however the Netgear website was sturggling quite a bit and it said that it posted, apparently it did not.
I will post when I get home tonight, from what I do know, 31/32 downstream channels are locked and one is considered unknown. For my upstream channels, 4/8 are active. I am not too versed in understanding what any of that means and searching last night didn't really give me an idea as well.
Before my ISP showed up I went ahead and got their modem and was going to fiddle with mine a little more before plugging theirs in to see if my modem is causing the problem. The interesting thing for me is that I was running this hardware for around ~45days in this house before we started to see internet problems. Since then, the last month, it's every day.
I think I may have been lucky last night when I ran a speedtest on my LAN while I was experiencing some issues, and came back with 4mpbs downstream signal. I immediately got on ISP website and was working through the support line and ran the speedtest they needed me to run and we were magically back up to 420-450mbps downstream.
I appreciate the reply and will post the cable logs. I did check the FW and that is current. If it means anything, my modem then connects to an Asus GT-AX11000 which at this point, I feel like the problem is before my router.
Thank you