NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Extremely inconsistent ping and download speed spikes
I truly apologize NETGEAR and to your community, as this is a very lengthy complaint and I’ve tried for months to find a solution. So I’ll now cut to the chase and add details near the end. I have bee...
SwimShady123 wrote:
I’ve tried uploading a file but it doesn’t let me, I just keep getting error messages. But I don’t think I pay for the good internet speeds. My parents pay for 60-70 dollars a month on xfinity, is what they told me. ----try looking it up.this is kind of key in determining if everything is functioning properly And I’m assuming I get just that as I average between 15-22mbps. ----Assuming isn't good to do when troubleshooting. Hook a laptop/desktop up to the modem/router and do a speedtest at the dslreports.org website. Reason this is important is if you're paying for 100mbps and only getting 20mbps, then either its provisioned wrong or there's an issue with the line. And my gaming devices (Xbox) are wired, as in plug into the wall and into my T.V, but if your talking about wired as in Ethernet, no it is not wired. yes, wired as in ethernet connection. not as in power.You can upload screens snips. I do it all the time. maybe try a different browser.
You can have your parents log into the xfinity account or chat online with an xfinity rep to see what speeds you're paying for.
Then get the speed testing.
Also, with gaming/streaming, make sure you're connected to the 5ghz signal. the 2.4ghz has much lower throughput.
Do you have a screen snip of your modem's connection page? it shows the connection back to the isp.
What speeds do you pay for?
What speeds do you get?
are your gaming machines wireless or hardwired?
I’ve tried uploading a file but it doesn’t let me, I just keep getting error messages. But I don’t think I pay for the good internet speeds. My parents pay for 60-70 dollars a month on xfinity, is what they told me. And I’m assuming I get just that as I average between 15-22mbps. And my gaming devices (Xbox) are wired, as in plug into the wall and into my T.V, but if your talking about wired as in Ethernet, no it is not wired.
SwimShady123 wrote:
I’ve tried uploading a file but it doesn’t let me, I just keep getting error messages. But I don’t think I pay for the good internet speeds. My parents pay for 60-70 dollars a month on xfinity, is what they told me. ----try looking it up.this is kind of key in determining if everything is functioning properly And I’m assuming I get just that as I average between 15-22mbps. ----Assuming isn't good to do when troubleshooting. Hook a laptop/desktop up to the modem/router and do a speedtest at the dslreports.org website. Reason this is important is if you're paying for 100mbps and only getting 20mbps, then either its provisioned wrong or there's an issue with the line. And my gaming devices (Xbox) are wired, as in plug into the wall and into my T.V, but if your talking about wired as in Ethernet, no it is not wired. yes, wired as in ethernet connection. not as in power.You can upload screens snips. I do it all the time. maybe try a different browser.
You can have your parents log into the xfinity account or chat online with an xfinity rep to see what speeds you're paying for.
Then get the speed testing.
Also, with gaming/streaming, make sure you're connected to the 5ghz signal. the 2.4ghz has much lower throughput.