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Forum Discussion
Factory reset on a cable modem to deal w/intermittent internet
My Internet has been spotty for the past several days. The first time it happened, internet came back on after unplugging the coax cable and plugging it back in. It worked! And I cancelled the spectru...
Sorry. Forgot to respond to your first question. Yes when I lose Internet it is the Internet light that goes dark. All the other lights are doing what they do.
I did try the regular manual reset the first time the Internet went down and that did nothing. What has been a consistent fix has been to unplug the coax and plug it back in.
I feel that I’ve ruled out the cable modem router itself, as per Netgear tech-support and the coax cable itself. Alas. I was hoping this could be a simple troubleshooting…
I did try the regular manual reset the first time the Internet went down and that did nothing. What has been a consistent fix has been to unplug the coax and plug it back in.
I feel that I’ve ruled out the cable modem router itself, as per Netgear tech-support and the coax cable itself. Alas. I was hoping this could be a simple troubleshooting…
Meant to add one last thing: whenever I unplug that coax cable, it feels very warm to the touch. Not hot and it won’t burn me, but definitely very warm.
lokilo wrote:
Meant to add one last thing: whenever I unplug that coax cable, it feels very warm to the touch.The router feels warm?
Most electronic kit does that.
No, I meant the cable itself. Since I don’t usually unplug the coax cable when trying to reset, I have no frame of reference, and maybe this is normal?
i thought of another weird thing. Yesterday, before finding the Netgear site, posting here, and subsequently calling Netgear, I first googled “Netgear phone support” and somewhat absentmindedly opened the first site that came up and called the number listed. “Hello?” the guy answered. I thought it strange that he didn’t provide the name of the company, so I asked to whom I was speaking. “Netgear” (or did he say Netgears — with and S — I later wondered?). So I told him the whole issue and his response was to tell me that there was a virus in my network and I needed to purchase virus protection for $149.99 or something like that. “And you know this how…?” I asked. He called me by my name, first and last, etc. said this was the fix. I thought it was fishy, so I found an excuse to hang up. Googled Netgear again, and realized that first site I had selected/called looked nothing like the actual, real Netgear site.
So… aside from from potentially having avoided a scam, is it possible that there is a “virus in my network” which could be causing these anomalies? Seems odd.
lokilo wrote:
No, I meant the cable itself. Since I don’t usually unplug the coax cable when trying to reset, I have no frame of reference, and maybe this is normal?
I still don't know what "the cable" is. My network has dozens of "cables".
i thought of another weird thing. Yesterday, before finding the Netgear site, posting here, and subsequently calling Netgear, I first googled “Netgear phone support” and somewhat absentmindedly opened the first site that came up and called the number listed.
You age not the first person to be conned by a web search.
If you can remember the number or the site that you visited, we can ask Netgear to follow it up.
So… aside from from potentially having avoided a scam, is it possible that there is a “virus in my network” which could be causing these anomalies? Seems odd.Scammers will tell you anything to extract money from you.The "virus protection" scam is well known around here.
As long as you didn't allow them access to your computer, I doubt if they managed to install any viruses.
