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Forum Discussion

MA-CLE's avatar
MA-CLE
Aspirant
Aug 24, 2019

Failing to connect to Pro1 thermostat from Nighthawk C7000

I cannot get my Pro1 thermostat to connect to WiFi. The requirementfor the thermostat are: Use ports 1883, 8883(MQTT), and 443(TLS Default) The Pro1 WIFI thermostats support commissioning via WPA2 wi...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 26, 2019

There any information on wifi settings in the user manual for your modem? 

I would run a quick test to see if your devices will connect by temporarily disabling the WPA on the modem. See if your devices connect, if so, then you should be able to enable WPA2 and AES only on the modem and test again. Try the lower WPA and TPIK mode as well. 

  • MA-CLE's avatar
    MA-CLE
    Aspirant
    Sep 07, 2019

    I do not have any user manual.. just what is online. I changed the security setting to WPA-PSK [TKIP] + WPA2-PSK [AES] and that did not work. I changed to WPA2-PSK [AES] and that did not work. 

    The setting avaiable are:

    Wireless Network (2.4GHz b/g/n)
    Enable SSID Broadcast
    Channel: Auto Current : 1
    Mode: Up to 600 Mbps

    Security Options:
    None
    WPA2-PSK [AES]
    WPA-PSK [TKIP] + WPA2-PSK [AES]
    WPA/WPA2 Enterprise

     

    Any ideas? the thermostat says to use ports 1883, 8883(MQTT), and 443(TLS Default). Where do I change that? 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Sep 09, 2019

      Does the thermostate connect if you temporarily disable any WPA on the C7000? Try NONE. Test to see if the thermostat connects. Then setp WPA2 and AES only. 

       

      You can configure port forwarding under Advanced Port Forwarding I believe. Review the online user manual for the C7000.