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Forum Discussion
pchadrow
Aug 11, 2021Aspirant
Failing to connect to router or connect multiple devices at once
My ISP is CAS cable. I've been running firmware V3.02.01. For some time there's been some odd behavior with establishing multiple connections to the modem but overall has been working okay as I've ha...
- Aug 12, 2021
Be sure to swap out LAN cables. CAT6 is recommended.
Power OFF both modem and router for 30 seconds, then power ON the modem then router. Check status on the router. If it still fails, you'll need to conect the mfr of this router for help and support redarding there product.
pchadrow wrote:
Well that explains the multiple device problem I guess. I'm still unsure as to why I can't seem to get it to recognize a connection with the router. With only the router being connected, no LAN ports show any LED activity. The router gives an error that a network cable is unplugged. I've tried using all four of the lan ports on the modem hoping one of the ports may be faulty but none of them register a connection to the router. Any other wired connection to a laptop or desktop is fine, just the router. Is there anything else to try I'm not thinking of or is this more likely a port issue on the router?
pchadrow
Aug 11, 2021Aspirant
Well that explains the multiple device problem I guess. I'm still unsure as to why I can't seem to get it to recognize a connection with the router. With only the router being connected, no LAN ports show any LED activity. The router gives an error that a network cable is unplugged. I've tried using all four of the lan ports on the modem hoping one of the ports may be faulty but none of them register a connection to the router. Any other wired connection to a laptop or desktop is fine, just the router. Is there anything else to try I'm not thinking of or is this more likely a port issue on the router?
antinode
Aug 12, 2021Guru
> [...] I'm still unsure as to why I can't seem to get it to recognize a
> connection with the router. [...]
Too many pronouns. I'm still unsure as to what "it" means, or what
"recognize" means to you. Which part of "actual" was unclear to you?
> [...] The router gives an error that a network cable is unplugged.
> [...]
If a computer works when it's connected directly to the modem, and
the router does not, then I'd worry about the router, not about the
modem. Especially if the router complains about a connection to a
known-good modem port through a known-good cable.
For a quick port test on the router, connect each end of a
known-good cable to a LAN Ethernet port on the router, and observe the
relevant port-status LED indicators. For a good cable, both port-status
LEDs should indicate a maximum-speed connection. (And they should
agree.)
You could also run a known-good cable from a LAN port to the
WAN/Internet port, and look at the _LAN_ port-status LED. (Because the
"Internet" indicator works differently.) That would test the
WAN/Internet port.
Or, at least, that's what I'd expect from Netgear router.