NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Failure to have access to my own Modem/Router
The past week or so, I have been experiencing interruptions with my internet. The modem turns off and restarts without any notice/change on my end. Called my service provider and they stated it was t...
Whats the model# of your modem you have? C, CAX or CM series?
Can you access 192.168.100.1 any with a wired PC and web browser?
Has a power off for 1 minute then back ON with the ISP modem?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router